For clients that need a higher level of care, Brookside Home Care is licensed by the State of New York to provide assistance with Activities of Daily Living (ADLs)*. The process begins with a visit by one of our Registered Nurses. The RN conducts a thorough assessment of the client’s condition to determine the client’s needs. From the assessment, the RN develops a customized Plan of Care. The Plan of Care is then implemented by one of our state Certified Home Health Aides (HHAs) under the supervision of the RN. Throughout the process, the RN will provide supervisory visits and update the Plan of Care should there be any changes in the client’s condition. Should an unforeseen situation arise, an RN is on-call 24 hours per day, 7 days per week to assist both the client and HHA with any issues.

We realized early on that our Home Health Aides are the face of the company. As such, we spend many hours interviewing, screening and training our Home Health Aides to provide the best care possible. To become a state certified HHA, each aide is required to complete 75 hours of training by the state of New York. Upon joining the Brookside team, each aide is put through a rigorous orientation/training program to assess their competency level and correct any deficiencies before they are sent out into the field. Additionally, each aide is required to complete 12 hours of in-services annually to keep their skills sharp.

Once they are assigned to a case, our aides can provide assistance with any or all of the following Activities of Daily Living:

  • Eating
  • Bathing
  • Dressing
  • Toileting
  • Transferring/ambulation
  • Continence

Additionally, our Personal Care services would also include:

  • Shampooing; shaving as needed
  • Oral care/mouth care
  • Maintenance and cleaning of eyeglasses, hearing aides and any other prosthesis
  • Application of non-prescription skin lotions/powders
  • Nail care
  • Assistance with prescribed medical equipment such as oxygen, nebulizers, etc.
  • Assistance with medications for self-directing patients as instructed and supervised by the assigned nurse.

Finally, our HHAs can provide assistance with household duties as instructed by the assigned RN including:

  • Shopping**
  • Meal preparation for both simple and complex diets
  • Maintenance of a clean living environment: bathroom; kitchen, patient’s bedroom, rooms that patient inhabits
  • Cleaning of patient clothes and linens
  • Escorting patient to medical appointments**

* Doctor’s orders may be needed to initiate care and updated periodically while home care services are provided

** Services may not be part of coverage/benefits provided by third party payers